Requests scattered across chats and spreadsheets
The dispatcher spends hours copying data between WhatsApp, Excel, and 1С
Field teams under control — without calls or spreadsheets
Courier and field staff oversight in a single system
Requests, routes, statuses, and job confirmations on a live map. For teams of 5 to 100 field workers.
Launch in 7 days · Integration with 1С, AmoCRM, Bitrix24 · No long-term contracts
Sound familiar?
Six problems that every other company with a mobile team brings to us.
«Where are you now?»
A call to the worker every 30 minutes just to learn the status of a visit
Routes planned by eye
Visit order is planned by hand, and the result is wasted miles and late arrivals
SLA gets breached
Customers call to complain because no one is tracking arrival times
No proof of completed work
A worker says «done» — but how do you check? Photos, signatures, and checklists aren't recorded anywhere
Everything rests on one person
If the dispatcher gets sick, all operations grind to a halt
What changes with itlogist
One tool for the customer, dispatcher, field worker, and manager — instead of chats, spreadsheets, and phone calls.
01
All requests and field workers — on a single map
The dispatcher sees where every worker is, which requests are in progress, and which are sitting unassigned. Assignment takes 2 clicks, and the route is built automatically.
02
The field worker works in the mobile app
Receives the request, sees the route, updates the status, and attaches photos and the customer's signature. The dispatcher sees updates in real time — no calls or check-ins needed.
03
Requests arrive from your systems automatically
Integrations with 1С, AmoCRM, Bitrix24, online stores, and call centers via API. No manual data entry — a request lands in itlogist the moment it's created.
04
Customer portal
Customers submit orders themselves — no calls or emails. An online store, a B2B client, or a branch manager creates a request in their account, sees the status at every stage, and messages the dispatcher right inside the request. The dispatcher moves the order down the chain — from intake and picking to handoff to a courier or engineer.
How it works
1
The request enters the system
From CRM, via API, manually, or by import
2
The dispatcher assigns a field worker
Manually or automatically by rules
3
The route is built automatically
Accounting for traffic, service windows, and priorities
4
The field worker completes the job
In the mobile app, with statuses and confirmations
5
The manager sees the result
Reports, SLA, and team workload in real time
Who itlogist is for
Courier delivery
Last-mile, e-commerce, food, flower, and pharmacy delivery
Routes for the dayETA for the customerDelivery confirmationSLA
Field service
Installation, repair, equipment maintenance, HVAC
Visit schedulingChecklistsPhoto reportsCustomer signature
Distribution and sales reps
B2B delivery, regional chains, service crews
Route sheetsCheckpoint controlAnalytics by regionAPI
Contractors and distributed teams
Managing external contractors, multi-crew operations
Roles and permissionsSLA by contractorTransparency for the customer
What's inside
Map and dispatcher interface
All field workers and requests in one window, with filters and search
Request management
Creation, assignment, priorities, templates, history
Routing
Automatic building of optimal routes
Mobile app
iOS and Android, offline mode, GPS tracking
Job confirmation
Photos, customer signature, checklists, comments
Analytics and SLA
Team workload, completion times, delays, reports
API and integrations
REST API, webhooks, ready-made connectors
Roles and permissions
Dispatchers, managers, field workers, observers
What it means for your business
−40%
time spent dispatching requests
+25%
field worker utilization thanks to route optimization
−60%
«where are you now?» calls — statuses are visible on the dashboard
7 days
average time to get the system up and running
Average figures across clients with teams of 20–100 field workers over their first 3 months of use.
Works with your systems
1С
AmoCRM
Bitrix24
RetailCRM
Yandex.Maps
Telegram
WhatsApp Business
Webhooks
REST API
API-first platform
itlogist connects to your CRM, ERP, or online store in 1–2 days. Ready-made connectors for popular Russian systems, plus a REST API and webhooks for everything else.
API documentationPricing
The subscription depends on the number of field workers. Switching between plans — with no data migration.
Starter
9 900 ₽/mo
Up to 5 field workers
- Dispatching and map
- Request statuses
- Mobile app
Popular
Business
24 900 ₽/mo
Up to 15 field workers
- Everything in «Starter»
- Routing
- Job confirmation
- API / webhooks
- Automations
Scale
64 900 ₽/mo
Up to 40 field workers
- Everything in «Business»
- Analytics and SLA
- Advanced roles
- Branded tracking
Need more than 40 field workers or a custom configuration? Let's talk about a custom plan.
FAQ
Basic setup — 1–2 days. Connecting integrations and training your team — up to 7 days. Most clients are fully up and running within a week.
Yes. We have ready-made connectors for 1С, AmoCRM, Bitrix24, and RetailCRM, and for other systems — a REST API and webhooks with documentation. If you need a custom integration, we'll point you to recommended contractors who can build it with your system for a separate fee. And to get started fast, you can exchange data via Excel files — no development required.
Yes. itlogist was designed from the start as a single platform: for last-mile delivery, for field service, and for distribution with sales reps. You can use any scenario or combine them.
Yes, native apps for iOS and Android. They work offline, sync as soon as a connection is available, and support GPS tracking, photos, signatures, and checklists. And if you'd rather not install an app — there's a full mobile interface that opens right in your phone's browser and needs no installation.
Yes. The «Starter» plan is designed for teams of 1 to 5 field workers. You can grow gradually — switching between plans requires no data migration.
Yes, itlogist is built for large teams too — hundreds of field workers on a single portal. There's no hard limit on the number of users: the platform scales with you. For volumes like these, we tailor a custom plan and configuration to your load and help with onboarding and organizing teams into crews.
The subscription depends on the number of field workers and the feature set. Billed separately: onboarding (if you need help from the itlogist team) and custom integrations.
Yes. After the demo we open a free 14-day pilot with full functionality and setup support. No card required, no automatic charges.
We'll show itlogist on your own processes
A 30-minute demo — and you'll see how your requests, routes, and field workers will look in the system. No slideshows for the sake of slideshows.
- A demo based on your own requests and routes
- A free 14-day pilot after the demo
- We'll answer your questions about integrations and onboarding
Request accepted
A manager will reach out within one business day and offer a convenient demo time.